Terms & Conditions

1. About the Website & Store

These Terms & Conditions (“Terms”) govern your access to and use of the online storefront operated by Anila's Tasty Treats (also operating as “Anila Shah Snacks”, “we”, “us”, or “our”), located in Walkeshwar, Mumbai, Maharashtra 400006, India.

We are a small-batch kitchen preparing handmade Indian chaat, khakhra, chivda, farsan, and traditional mithai made fresh to order. By using our website, you engage in our service and agree to be bound by these Terms.

2. Acceptance of Terms

By accessing or browsing this website, verifying your WhatsApp number, creating an account, or submitting an order, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our website or place orders with us.

3. Customer Accounts & WhatsApp Verification

• Passwordless WhatsApp Verification: We use a phone-based login system. You verify your identity via a 6-digit one-time passcode (OTP) delivered directly to your WhatsApp account.
• Account Responsibility: You are responsible for maintaining control of your WhatsApp mobile number and device. Any order placed through an authenticated session associated with your verified number is considered authorized by you.
• Active Session Limits: To protect customer accounts against unauthorized access, customer sessions are restricted to a maximum of two (2) active devices at any given time. Signing in on a third device automatically revokes the oldest session.

4. Ordering Process & Advance Scheduling

• Online Cart & Order Placement: You can browse our catalogue, select items and quantities, and place an order for either home delivery or self-pickup.
• Advance Scheduling: Orders can be scheduled for the current date or up to a maximum of fifteen (15) days in advance, subject to kitchen availability and daily production limits.
• Order Confirmation: Submitting an order generates a unique order number. You will receive an automated order confirmation via WhatsApp detailing the items, scheduled fulfilment date, and estimated total.
• Kitchen Order Pauses: During periods of peak demand or festival rushes, we may activate our kitchen “Order Stop” feature to temporarily pause incoming orders and maintain our handcrafted quality.

5. Product Descriptions, Handcrafted Quality & Dietary Information

All our food items are prepared by hand in small batches following authentic recipes. Because our food is handcrafted, minor variations in appearance, weight, texture, and seasoning may naturally occur.

6. Product Availability & Kitchen Substitutions

All items are subject to daily ingredient availability and fresh preparation capacity. In the rare event that a specific item is unavailable on your scheduled preparation date, our kitchen team will contact you via WhatsApp to offer a suitable replacement or adjust your order total accordingly.

7. Pricing & Currency

All prices displayed on the website are in Indian Rupees (INR ₹). Delivery charges (if applicable) are calculated based on the delivery distance from our Walkeshwar kitchen to your pinned location and are clearly displayed prior to order confirmation.

We reserve the right to modify prices for our products at any time without prior notice, reflecting seasonal ingredient costs. Any price changes will not affect orders that have already been submitted and confirmed.

8. Payment Terms (In-Person Settlement)

To keep our ordering seamless and direct, we do not charge online payment gateway processing fees or collect credit/debit card numbers on this website.

• Cash on Delivery (COD): You may pay the exact cash amount to the delivery partner upon arrival.
• UPI upon Receipt: You may pay via direct UPI transfer (Google Pay, PhonePe, Paytm, BHIM) upon delivery or when picking up your order from our kitchen.

9. Delivery Services

• Serviceable Area: Delivery is available to eligible pincodes and locations in Mumbai. Pincode and radius eligibility is verified using the location pin selected on the checkout map.
• Delivery Coordination: While we aim to deliver on your scheduled date within customary delivery windows, exact delivery times can be influenced by Mumbai traffic, weather, and festival demand. Dispatch alerts are sent via WhatsApp.
• Customer Availability: You must ensure that you or an authorized recipient are available at the provided address and phone number to receive the delivery. If delivery cannot be completed due to incorrect address information or unanswered calls, the customer remains responsible for the order.

10. Store Pickup

If you select self-pickup, your order will be prepared and packed for collection at our designated Walkeshwar kitchen or branch during published operating hours. Please present your order confirmation number upon arrival.

11. Order Cancellations, Modifications & Returns

• Perishable Food Policy: Because our snacks, farsan, and mithai are freshly made to order and perishable, orders cannot be returned once delivered or accepted.
• Cancellation Window: If you need to cancel or modify your order, you must notify us immediately via WhatsApp before kitchen preparation has commenced. Once preparation has begun or the order has been dispatched, cancellation is not possible.
• Quality Issues / Damaged Orders: We take pride in packaging every batch with utmost care. If any item arrives damaged or materially incorrect, please photograph the package and notify us on WhatsApp within two (2) hours of receipt. We will promptly inspect the issue and provide an appropriate resolution.

12. WhatsApp Communications

By verifying your WhatsApp number and placing an order, you agree to receive essential operational WhatsApp messages directly related to your order lifecycle (such as OTP codes, order confirmations, preparation updates, delivery coordinates, and customer service responses).

13. Customer Responsibilities

You agree to:

• Provide accurate, current, and complete personal and delivery details.
• Ensure authorized personnel are available to receive delivery on the scheduled date.
• Treat our kitchen staff and delivery partners with courtesy and respect.

14. Acceptable Website Usage

You agree not to misuse this website. Prohibited actions include: attempting to compromise website security, scraping product images or catalogue content using automated tools, introducing viruses or malicious scripts, or interfering with other customers' sessions.

15. Intellectual Property Rights

All content on this website, including but not limited to brand names, logos, product photography, website design, text descriptions, and recipes, is the intellectual property of Anila's Tasty Treats (Anila Shah Snacks) and protected by applicable copyright, trademark, and intellectual property laws of India.

16. Website Availability & Maintenance

While we strive to ensure uninterrupted availability of our storefront, we do not guarantee that the website will be error-free or accessible at all times. We reserve the right to modify, suspend, or discontinue any aspect of the website for maintenance, software updates, or operational reasons.

17. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Anila's Tasty Treats and its proprietors, staff, and representatives shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, this website or our products.

In all circumstances, our maximum aggregate liability arising out of or related to any order shall be strictly limited to the actual amount paid by you for that specific order.

18. Modifications to Terms

We may revise these Terms from time to time to accommodate changes in our offerings or legal standards. Revisions take effect immediately upon being posted on this website. Your continued use of the website following any update signifies your agreement to the modified Terms.

19. Governing Law

These Terms, your use of the website, and any purchases made through it shall be governed by, interpreted, and construed in accordance with the substantive laws of the Republic of India, without regard to conflict of law principles.

20. Dispute Resolution & Jurisdiction

In the event of any disagreement or grievance, we encourage you to contact us directly to seek an amicable, friendly resolution. Should any formal dispute arise that cannot be resolved informally, the competent courts located in Mumbai, Maharashtra, India shall have exclusive jurisdiction to hear and decide the matter.

21. Contact Information

For questions or assistance regarding these Terms, please reach out to us: